Question 1

What is the Autowatch Ghost II Immobilizer?

Accepted Answer

The Autowatch Ghost II is an advanced aftermarket CAN bus immobilizer designed to provide unparalleled vehicle security. Unlike reliable old-school alarms, it communicates directly with your vehicle's ECU to prevent the engine from starting. It protects your vehicle from the current crisis of key-cloning, hacking, and key theft, making it one of the most secure options on the market for modern vehicles.

Question 2

Will the Ghost II work with my specific vehicle?

Accepted Answer

The Ghost II is compatible with a wide range of vehicles, from daily drivers to high-performance luxury cars (Porsche, BMW, RAM, etc.). It connects to the Controller Area Network (CAN) found in almost all modern vehicles. To confirm compatibility with your specific Make, Model, and Year, please contact us directly.

Question 3

Are you CAA Approved?

Accepted Answer

Yes, Auto Defend Inc. is a CAA Approved service provider. We provide all necessary documentation required by CAA to verify our professional standards and installation quality.

Question 4

How does the Ghost II Immobilizer actually work?

Accepted Answer

The system establishes a digital handshake with your car's ECU through the CAN data network. It utilizes the buttons already strategically placed within your vehicle (steering wheel, door panels, center console) to let you create a unique disarm sequence, essentially a PIN code (up to 20 presses). This sequence is a prerequisite for the engine to start. Without it, the vehicle remains immobilized, offering a digital firewall against unauthorized access.

Question 5

Can the Ghost II be bypassed, hacked, or found by thieves?

Accepted Answer

The Ghost II is designed specifically to prevent key-cloning and relay attacks. Because it uses the vehicle's internal data network and has no visible wires or fobs, it is virtually undetectable to thieves. Even if a thief has your physical key or a cloned copy, they cannot bypass the unique disarm sequence needed to start the car.

Question 6

Is there a way to disarm the vehicle without entering the PIN code every time?

Accepted Answer

Yes. While there is no way to bypass the security without authorization, we offer a convenient solution: a secure Bluetooth driver card (key fob). When this small, short-range fob is inside the vehicle with you, the Ghost II recognizes it and allows the system to disarm automatically, so you can drive away without inputting the PIN.

Question 7

Can I add extra protection to the Ghost II? (Two-Way Verification)

Accepted Answer

Absolutely. For maximum security, we offer an Advanced Two-Way Verification system. This requires both the secure Bluetooth key fob to be present AND the correct PIN code to be entered. If a thief steals your keys (with the fob), they still can't start the car because they don't know the code. It adds a second layer of defence.

Question 8

What is Complete Engine Shutdown?

Accepted Answer

Complete Engine Shutdown is an advanced security feature that can enhance the system. It allows for the engine to be remotely disabled in the event of a theft (often utilized in conjunction with tracking systems). This renders the vehicle inoperable until re-enabled by the rightful owner, preventing the thief from driving the vehicle further.

Question 9

What if I forget my disarm sequence?

Accepted Answer

You are never permanently locked out. The Ghost II Immobilizer includes a secure, unique emergency code provided on a card at installation. You can use this code to override the system if you forget your sequence. Always ensure you have access to this emergency code.

Question 10

I don't want to give my PIN to a mechanic or valet driver. What can I do?

Accepted Answer

We understand the need for privacy. The Ghost II features a dedicated Service / Valet Mode. This allows you to temporarily disarm the immobilizer so a mechanic or valet can operate the vehicle without you revealing your PIN code. You can even set criteria for Valet Mode to automatically deactivate (re-arm) if the vehicle exceeds a certain speed or drives past a set distance range.

Question 11

What does TASSA Verified mean?

Accepted Answer

TASSA (Theft Avoidance Security Systems Association) is a third-party group of industry experts, including police and security testers. Being TASSA Verified means the Ghost II has undergone rigorous independent testing to prove it meets the highest standards for security and theft prevention. For more info, visit www.tassa.pro.

Question 12

Does the Ghost II come with a warranty?

Accepted Answer

Yes. As an authorized installer, we back our work. The Ghost II unit itself comes with a manufacturer's warranty (typically 2 years, ask for details). Furthermore, because we are TASSA Verified and CAA Approved, our professional installation ensures the system functions reliably without affecting your vehicle's factory warranty.

Question 13

Can I install the Ghost II myself?

Accepted Answer

No. The Ghost II is not a DIY product. It requires intricate knowledge of vehicle electronics and CAN bus data systems. It should only be installed by authorized, trained technicians who undergo police and background checks (like the team at Auto Defend). Improper installation can damage your vehicle's electronics.

Question 14

How long does Ghost II installation take?

Accepted Answer

Most Ghost II immobilizer installations are completed in 2-4 hours, depending on your vehicle's make and model. We perform all installations at our Burlington headquarters (1108 Heritage Rd #1) by certified technicians. Same-day service is often available. Contact us to book your appointment.

Question 15

Can an immobilizer be combined with a GPS tracker?

Accepted Answer

Yes! In fact, we recommend combining the Ghost II immobilizer with a GPS tracker like the KYCS Locate system for comprehensive theft protection. The immobilizer prevents unauthorized starting, while GPS tracking enables real-time theft alerts and recovery. We offer bundled packages at our Burlington headquarters.

Question 16

What is KYCS Locate and how does it differ from the Ghost II?

Accepted Answer

While the Ghost II is designed for prevention (stopping the car from starting), KYCS Locate is your dedicated Theft Recovery solution. It is a rugged, self-powered asset tracking device designed to help law enforcement recover your vehicle or high-value asset if it is ever stolen or towed.

Question 17

How does the tracking technology work?

Accepted Answer

KYCS Locate utilizes a Tri-Tech tracking approach for maximum reliability: Satellite/GPS, Cellular/LBS, and Wi-Fi connectivity. This ensures that even if a thief hides the vehicle in a concrete garage or shipping container where GPS signals are weak, the device can still determine its location using Wi-Fi and cellular triangulation.

Question 18

Will this tracker work if my car is parked underground or put in a shipping container?

Accepted Answer

This is where KYCS excels. Standard GPS fails when the sky is blocked (like in a concrete condo garage or a steel shipping container at the port). KYCS Locate utilizes cellular and Wi-Fi triangulation alongside GPS. This allows it to ping its location even from inside a steel container, giving authorities that critical last-known location before it leaves the country.

Question 19

Can thieves detect this tracker with scanners?

Accepted Answer

No. This is one of the system's biggest advantages. Unlike standard GPS trackers that are constantly transmitting (and easily found by thieves using RF scanners), KYCS Locate is a sleeping system. It wakes up to send a location ping and then goes back to sleep, making it virtually undetectable by radio frequency scanners.

Question 20

Why shouldn't I just use a $40 Apple AirTag instead?

Accepted Answer

This is a common misconception. While AirTags are cheap, they have a critical security flaw: Anti-Stalking Alerts. If a thief has an iPhone, your AirTag will eventually notify them that An AirTag is moving with you, essentially helping them find and remove it. KYCS Locate is a professional-grade device that does not send alerts to nearby phones, keeping your tracking completely secret from the thief.

Question 21

Are there monthly subscription fees?

Accepted Answer

No. We hate hidden fees as much as you do. The price of the KYCS Locate includes 5 years of service. There are no monthly contracts or recurring billing during this term. It is a true set-it-and-forget-it investment.

Question 22

How long does the battery last? Does it drain my car battery?

Accepted Answer

The device is entirely self-powered and does not connect to your vehicle's power supply, meaning it will never drain your car battery. Its industrial-grade internal battery offers up to 5 years of life (based on standard settings), ensuring long-term protection without maintenance.

Question 23

Can I see my vehicle's location myself, or is it only for the police?

Accepted Answer

Unlike some competitor systems where only the company can see the location, KYCS Locate puts the power in your hands. You get full access to a mobile app to view your vehicle's location on demand. You don't have to wait for permission or a police report just to check if your car is safe in the driveway.

Question 24

Will installing KYCS Locate void my vehicle's warranty?

Accepted Answer

Absolutely not. The device is FCC-certified and requires zero wire cutting or splicing into your vehicle's harness. Because it is a standalone unit that does not interfere with the car's electronics or battery, it is 100% safe for your manufacturer's warranty.

Question 25

Is the device durable? What about water or weather?

Accepted Answer

The KYCS Locate is built for harsh environments. It is housed in an industrial-grade casing that is IP68 waterproof, making it resistant to rain, snow, dirt, and extreme temperatures. It can be hidden inside or outside the vehicle chassis.

Question 26

Is the device purely magnetic, or can it be hard-mounted?

Accepted Answer

We know enthusiasts worry about slap-and-go trackers falling off. While the KYCS unit has powerful industrial magnets for quick deployment on chassis rails, it also features mounting points for zip-ties or screws. This allows us to secure it permanently behind non-magnetic body panels or deep inside bumpers where a simple reach and grab won't find it.

Question 27

How long does installation take?

Accepted Answer

GPS tracker installation typically takes 1-2 hours. Our certified technicians at our Burlington headquarters (1108 Heritage Rd #1) conceal the device in a secure, hidden location and test all functionality before you leave. We also provide a full walkthrough of the system, activation, and what to do in case of theft.

Question 28

What should I do if my vehicle is stolen?

Accepted Answer

Time is critical. First, report the theft immediately to your local police department. Second, contact KYCS Support at 1-866-800-4111 or use the Report a Theft feature on the app. The team will switch the device into Recovery Mode to provide live tracking updates to law enforcement, drastically increasing the chances of recovery.

Question 29

Does this system qualify for insurance discounts?

Accepted Answer

Yes. KYCS Locate is endorsed by Crime Stoppers in North America. Because of this partnership and its high recovery success rate, many insurance providers offer premium discounts for vehicles equipped with this system. We recommend checking with your specific insurance broker.

Question 30

Does this actually lower my insurance premium, or is that just marketing?

Accepted Answer

It is a real benefit, but it varies by provider. Because KYCS Locate is endorsed by Crime Stoppers, many major insurers in Ontario recognize it as a high-grade recovery device. Clients often see premiums drop by 10-15%, which can pay for the device over its 5-year lifespan. We recommend asking your broker specifically about Crime Stoppers endorsed theft recovery devices.

Question 31

How is Amber Connect different from KYCS Locate or the Ghost II?

Accepted Answer

Think of your security in layers. Ghost II is for Prevention (stops the engine from starting). KYCS Locate is for Recovery (a hidden sleeper device found by police if stolen). Amber Connect is for Active Monitoring. It gives you a live Bird's Eye View of your vehicle 24/7 on a map, allows for Remote Engine Immobilization from your phone, and provides real-time alerts for speeding, geofencing, or tampering. It puts you in control.

Question 32

Can I shut off my engine from my phone if the car is stolen?

Accepted Answer

Yes. This is one of Amber Connect's most powerful features. Using the mobile app, you can trigger Engine Immobilization to safely disable the vehicle's starter. If a thief steals your keys or carjacked the vehicle, you can bring it to a halt remotely, securing your asset until police arrive.

Question 33

What is Anti-Jamming and why does it matter?

Accepted Answer

Sophisticated thieves often use signal jammers to block GPS trackers. Amber Connect features advanced Anti-Jamming technology. If the device detects a jamming attempt, it can automatically trigger defensive measures (like immobilization or alerts) to ensure the vehicle remains protected even when under electronic attack.

Question 34

Will this drain my battery if I park my car for weeks?

Accepted Answer

No. Amber Connect uses Smart Battery Protection. The device actively monitors your vehicle's voltage. If it detects the battery is getting low, it can reduce its own power consumption or alert you to start the vehicle, ensuring you never come back to a dead battery.

Question 35

Does Amber Connect require a subscription?

Accepted Answer

Unlike passive recovery devices, Amber Connect transmits live telematics data (speed, location, trip history) every few seconds. This requires a cellular data connection. Please contact us for our current bundled pricing packages. Many of our units come with an initial service term included.

Question 36

Can I use this for my business fleet or teenage driver?

Accepted Answer

Absolutely. It is an industry-leading Fleet Management tool. You can create User Groups, set Geo-Fencing boundaries (get alerted if the car leaves a specific city), and receive Driver Behavior reports (harsh braking, speeding, or rapid acceleration). It is perfect for keeping employees accountable or new drivers safe.

Question 37

What happens if the device is tampered with or unplugged?

Accepted Answer

The system features Real-Time Alerts for tampering. If the device is disconnected or the power is cut, you will receive an instant notification on your phone, allowing you to react immediately.

Question 38

Is the Amber Connect app difficult to use?

Accepted Answer

Not at all. It is designed with an Intuitive UI/UX. You get a clean dashboard showing your vehicle's status, fuel costs, trip logs, and service reminders all in one place. It also supports Two-Way Voice Communication (on select models) and integrates with maps for easy navigation to your vehicle's location.

Question 39

Why should I hardwire my dashcam instead of using the cigarette lighter?

Accepted Answer

Hardwiring provides a clean, professional installation with no visible cables cluttering your dashboard. More importantly, it enables parking mode—your dashcam continues recording when your vehicle is off, capturing hit-and-runs, vandalism, and theft attempts. It also frees up your 12V power outlet for other devices.

Question 40

What is parking mode and how does it work?

Accepted Answer

Parking mode allows your dashcam to record while your vehicle is parked and turned off. It uses motion detection and impact sensors to automatically start recording when activity is detected near your vehicle. This is critical for capturing hit-and-runs in parking lots, which are extremely common in busy areas throughout the GTA.

Question 41

Will hardwired installation drain my vehicle's battery?

Accepted Answer

No. Professional hardwired installations include a battery protection module that monitors your vehicle's voltage. The dashcam automatically shuts off if battery voltage drops too low, preventing dead batteries. Our installations are safe even if your vehicle sits unused for extended periods, which is common in Canadian winters.

Question 42

Do I need both front and rear cameras?

Accepted Answer

We highly recommend dual camera systems (front + rear). Rear cameras capture tailgaters, rear-end collisions, and activity behind your vehicle in parking lots. Many insurance fraud attempts and hit-and-runs happen from the rear. Dual cameras provide complete 360-degree coverage for maximum protection.

Question 43

Can dashcam footage be used as evidence with insurance claims?

Accepted Answer

Absolutely. Dashcam footage is widely accepted by insurance companies and courts as evidence. Clear video proof of an accident can prevent fraudulent claims, prove fault, and expedite claims processing. Many GTA drivers have saved thousands by having dashcam evidence that contradicted false police reports or disputed liability.

Question 44

What's the difference between 1080p, 2K, and 4K dashcams?

Accepted Answer

Resolution determines image clarity and ability to capture details like license plates. 1080p is adequate for basic recording. 2K provides better clarity for license plates at distance. 4K offers the best detail, especially useful at night or in poor weather conditions. We recommend at least 2K front cameras for Ontario driving, where capturing plate numbers is critical.

Question 45

Do dashcams work well in Canadian winters?

Accepted Answer

Yes, when properly installed with quality components. We use dashcams rated for extreme temperatures (-30°C to +70°C). Our hardwired installations power dashcams from your vehicle's electrical system, which is more reliable than battery-powered cameras in cold weather. We also ensure proper placement to avoid windshield obstructions from ice and snow.

Question 46

How much video storage do I need?

Accepted Answer

We recommend 128GB to 256GB SD cards for dashcams. A 128GB card typically stores 10-20 hours of 1080p footage or 6-12 hours of 4K footage before loop recording overwrites the oldest files. The dashcam automatically saves and locks important footage (accidents, hard braking) so it's never overwritten.

Question 47

Can I view dashcam footage on my phone?

Accepted Answer

Yes! Most modern dashcams we install include WiFi connectivity, allowing you to view, download, and share footage directly to your smartphone without removing the SD card. Premium cloud-connected systems also offer remote live viewing, real-time alerts, and automatic cloud backup of important events.

Question 48

How long does dashcam installation take?

Accepted Answer

Professional hardwired dashcam installation typically takes 2-4 hours, depending on whether you're installing front-only or dual camera systems. We route all cables through your vehicle's headliner and pillars for a completely hidden, factory-look installation. All work is performed at our Burlington headquarters (1108 Heritage Rd #1).

Question 49

Will a remote starter void my vehicle warranty?

Accepted Answer

No. When professionally installed by certified technicians, remote starters do not void your vehicle's factory warranty. We use manufacturer-specific integration harnesses and follow OEM installation standards. Our installations are designed to work seamlessly with your vehicle's electronics without triggering warranty issues.

Question 50

Can you install a remote starter on a push-button start vehicle?

Accepted Answer

Yes! Modern remote starters are fully compatible with push-button start (keyless ignition) vehicles. Our systems integrate with your vehicle's smart key system, maintaining all factory security features. You can remote start your vehicle while keeping your key fob inside your home or office.

Question 51

What's the difference between 1-way and 2-way remote starters?

Accepted Answer

1-way remotes send commands to your vehicle but don't confirm if the command was successful. 2-way remotes provide visual and audible confirmation on the remote itself—you know your vehicle started successfully even from inside a building. We strongly recommend 2-way systems for Canadian winters where confirmation is essential.

Question 52

What is SmartStart and do I need it?

Accepted Answer

SmartStart (or DroneMobile for Compustar) adds smartphone control to your remote starter, giving you unlimited range via cellular connection. You can start your vehicle from anywhere—your office downtown, inside a shopping mall, or even from another city. It's ideal for high-rise buildings, large parking lots, and anyone beyond typical remote range (up to 1 mile).

Question 53

Can I lock and unlock my doors with the remote starter?

Accepted Answer

Yes! Most remote starters include keyless entry functionality, allowing you to lock, unlock, and even pop your trunk using the same remote. This consolidates multiple remotes into one convenient device. Some systems can integrate with your factory remote for a single-remote solution.

Question 54

How long will my vehicle run after remote starting?

Accepted Answer

By default, remote-started vehicles run for 10-15 minutes before automatically shutting off (customizable during installation). This is a safety feature to prevent vehicles from running indefinitely. You can extend runtime by remote-starting again or by entering the vehicle with your key and pressing the brake pedal.

Question 55

Is it safe to remote start my vehicle in a garage?

Accepted Answer

You should NEVER remote start a vehicle inside a closed garage due to carbon monoxide (CO) poisoning risk. However, many systems include timer-based schedules—you can program your vehicle to auto-start at specific times (like 7:00 AM), ensuring it warms up before you leave without the risk of accidental garage starts.

Question 56

Can a remote starter be added to a manual transmission vehicle?

Accepted Answer

Yes, but with additional safety precautions. Manual transmission vehicles require a "reservation mode" where you must perform a specific shutdown sequence that confirms the vehicle is in neutral and the parking brake is engaged. This prevents the vehicle from remote-starting while in gear. We install manual-compatible systems at our Burlington headquarters.

Question 57

What brands of remote starters do you install?

Accepted Answer

We're authorized dealers and installers for Viper and Compustar—the two most trusted brands in the remote start industry. Both offer excellent reliability, range, and smartphone integration options. Viper is known for SmartStart Pro with GPS tracking, while Compustar offers DroneMobile with up to 3-mile remote range. We'll recommend the best system for your vehicle and budget.

Question 58

How long does remote starter installation take?

Accepted Answer

Most remote starter installations are completed in 2-4 hours, depending on your vehicle's make, model, and the system's complexity. We perform all installations at our Burlington headquarters (1108 Heritage Rd #1) and same-day service is often available. We'll provide a full walkthrough of all features before you leave.

Question 59

Do you offer mobile installation?

Accepted Answer

Currently, all installations are performed at our professional facilities to ensure the highest quality results.

Question 60

How do I schedule an appointment?

Accepted Answer

You can book online through our website, call us directly, or visit our location. We recommend booking in advance for faster service.

Question 61

Do you offer warranties?

Accepted Answer

Yes, all our installations come with manufacturer warranties and our workmanship guarantee.

Question 62

What payment methods do you accept?

Accepted Answer

We accept cash, debit, credit cards (Visa, Mastercard, Amex), and e-transfers.

Frequently Asked Questions

Autowatch Ghost II Immobilizers

GPS Tracking & KYCS Locate

Amber Connect Active Monitoring

Dashcams & Recording Systems

Remote Starters

General Questions

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